Front Desk Receptionist

WE'RE HIRING

Front Office Staff for THE SOKO (Pecatu)

What you'll be doing:

• Greeting and welcoming guests in a friendly and professional manner
• Assisting guests with check-in and check-out procedures
• Responding to guest inquiries and requests in a timely and efficient manner
• Maintaining a thorough knowledge of hotel amenities, services, and local attractions
• Handling guest complaints and concerns with empathy and professionalism
• Ensuring the front desk area and lobby are well-presented and organised
• Collaborating with other departments to provide a seamless guest experience

What we're looking for

• Previous experience in a customer service or hospitality role
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Fluency in English and Bahasa Indonesia
• Ability to work well in a team and independently
• Flexible and adaptable to handle the demands of a dynamic work environment
• A passion for delivering exceptional guest service

Skills: Customer Service, English Customer Service, Scheduling, Microsoft Office, English Language, Reception Consultation