E-Commerce Specialist Leader

Key Responsibilities:

• Manage and optimize daily operations across Shopee, TikTok Shop, and other e-commerce platforms.
• Develop and execute strategies to achieve sales and GMV targets.
• Monitor store performance, traffic, conversion rate, orders, GMV, and other key e-commerce metrics.
• Plan and optimize platform campaigns, promotions, vouchers, pricing, and other sales activities.
• Analyze sales and campaign data and provide actionable recommendations.
• Coordinate with Marketing, Creative, Livestream, Ads, Customer Service, and other teams to improve overall store performance.
• Identify opportunities to increase sales, traffic, conversion, and customer retention.
• Monitor competitors, market trends, platform changes, and category performance.
• Lead, supervise, and evaluate the e-commerce team to ensure targets and daily operations are properly executed.
• Prepare regular performance reports and provide analysis to management.
• Take ownership of e-commerce performance and continuously improve store results.

Requirements:

• Minimum 3–5 years of experience in e-commerce / marketplace operations.
• Previous experience in a Senior, Supervisor, Team Leader, or equivalent role is required.
• Proven experience managing or supervising an e-commerce team.
• Strong experience with Shopee and TikTok Shop.
• Strong understanding of marketplace operations, campaign management, promotions, traffic, conversion, and sales strategy.
• Strong analytical and problem-solving skills.
• Able to work with sales targets and performance data.
• Experience with FMCG, Beauty, Mom & Baby, Lifestyle, Consumer Products, or similar categories is highly preferred.
• Strong communication and leadership skills.
• Able to work in a fast-paced and target-oriented environment.

Skills: E-Commerce Operations, Store Operation, Order Management, TikTok