Client Relations Officer

Key Responsibilities

Serve as the primary point of contact for clients before, during, and after project delivery. Build and maintain strong relationships with existing and prospective clients. Respond promptly to client inquiries through phone calls, email, WhatsApp, and other communication channels. Understand clients' business needs and recommend suitable BBHH Media services. Prepare quotations, proposals, invoices, and follow up on approvals where required. Coordinate with the Creative, Marketing, Production, and Technology teams to ensure projects are delivered on time. Monitor project progress and provide regular updates to clients. Handle client feedback, complaints, and service issues professionally and ensure timely resolution. Follow up with clients after project completion to ensure satisfaction and encourage repeat business. Maintain accurate client records and update the company's CRM or client database. Identify opportunities to upsell or cross-sell the company's services. Support the Business Development team in nurturing leads and maintaining client relationships. Prepare client activity and relationship reports for management. Represent BBHH Media professionally at meetings, presentations, networking events, and client engagements when required.

Requirements

Bachelor's Degree or HND in Business Administration, Marketing, Mass Communication, Public Relations, Customer Service, or a related field. Minimum of 2 years' experience in Client Relations, Customer Service, Account Management, or a similar role. Excellent verbal and written communication skills. Strong interpersonal and relationship management abilities. Ability to manage multiple clients and projects simultaneously. Professional appearance and excellent customer service orientation. Strong organizational and problem-solving skills.

Required Skills

Client Relationship Management Customer Service Communication & Presentation Business Communication Account Management Negotiation Skills Conflict Resolution Project Coordination Time Management Problem Solving Attention to Detail Microsoft Office Suite CRM Management Team Collaboration

Software & Tools

Microsoft Office Suite Google Workspace CRM Software (an advantage) Microsoft Excel Google Sheets Zoom, Google Meet & Microsoft Teams Trello, Asana, or ClickUp (an advantage)

Why Join BBHH Media?

Join a fast-growing creative, branding, advertising, media, and technology company. Work with businesses across diverse industries on impactful projects. Opportunity for career growth and professional development. Collaborative, innovative, and supportive work environment. Competitive salary and performance-based incentives.