IT Support Manager

The main duties that this person will be preforming:

• Manage the HelpDesk and Desktop support team
• Support messaging and collaboration needs for the company
• License and vendor management
• Asset management and distribution

Responsibilities: Excellent interpersonal relation skills Mentor and develop team members to reach their potential Deep understanding of Active Directory, Windows 7 and 8 Support Macs in a Windows environment Strong Windows fundamentals (DNS, DHCP, User/Group permissions structures, etc.) Support 12x5 call center – application, PBX, and service providers Coordination of WAN optimization strategies to boost performance of collaboration framework (primarily Microsoft Lync) Able to build, support, and train users on collaboration systems (such as Confluence) Proficiency with Cloud technologies – especially Amazon Web Services Experience or understanding of HIPAA compliance requirements Familiarity with Cisco technologies and VPN solution Familiarity with VMware and Linux a strong plus

About you: Able to provide a premier level of service to all employees, regardless of platform or location 3+ years IT management in a fast paced, dynamic environment 6+ years in Information Technology Built and managed VOIP phone system supporting a call center (preferably Avaya) Built and managed Lync in an on-premise or hybrid environment with Office 365  Bachelor’s Degree in Information Technology, Computer Science, or other related discipline