Receptionist M/F - BASTIDE DU MOURRE
Machine translation — original language: French.Show original
We are looking for our reception ambassador to offer warm and professional service to our guests!
Your missions:
- Welcome guests, present the establishment's services and local tourist information
- Handle check-in and check-out while ensuring exemplary quality of welcome and listening
- Record reservations, and perform follow-up and monitoring of reservation files
- Participate in room assignment based on the arrival and departure schedule according to management directives
- Prepare invoicing and collect guest payments, manage the cash register
- Communicate and collaborate closely with the housekeeping teams (departure and arrival movements, upcoming reservations) to optimize room preparation management
- Maintain and develop a privileged relationship with our clientele, ensure the well-being of each guest, and personalize their stay to satisfy and build loyalty
- Master and apply safety standards as well as respect the standards and procedures in force within the establishment
- Warn management of any problem compromising the quality and excellence of customer service
- Demonstrate exemplary interpersonal skills and kindness with the various departments, relaying guest requests
- Perform minor maintenance tasks if needed
- Manage the needs assigned to the luggage service
Profile:
- Sense of hospitality
- Organized
- Possessing a professional level in English
- Exemplary interpersonal skills
- Striving for excellence at all times
Training:
- Bac +4/5 Management hôtellerie-restauration
- Bac +2: BTS hôtellerie-restauration
- Bac technologique hôtellerie
- CAP services hôteliers
What we offer you:
- Dynamic and friendly working environment
- 3 nights/year offered (breakfast included) for you and a loved one, in a hotel from the collection (starting from the second season)
- 20% discount on Fontenille Collection dining
- Friends and Family rates: 20% in the collection hotels
- Preferential rates for Vins de Fontenille + Flash offer
- Referral bonus and seasonal bonus
- Possibility of accommodation
- Access to a discount platform: leisure, travel, shops