receptionist

Job Posting

*FRONT DESK RECEPTIONIST /ADMIN*

One-Year Full-time contract (35 hrs a week)

Barbra Schlifer Commemorative Clinic offers trauma-informed legal services and representation, counselling and multilingual interpretation, and drives system transformation to support women and gender-diverse people who have experienced violence. Rooted in the foundations of intersectionality, innovation, and a client-centered approach, we foster the skills and resilience of the people we serve and amplify their voices to create individual and collective change.

We are seeking a FRONT DESK RECEPTIONIST /ADMIN to join the Clinic?s Operations Team for a full-time, 1-year contract .

The Front Desk is the first point of contact for those visiting the Clinic, therefore the impression created is very important. How people feel about us and our organization is strongly influenced by the first impression we make on clients and visitors. The Front Desk needs to ensure that all visitors and clients to the Clinic feel welcomed and comfortable.

*DUTIES AND RESPONSIBILITIES*

All duties and responsibilities will be conducted in accordance with Barbra Schlifer Clinic's Mandate, Mission and Values Statements.

*FRONT DESK*

? Welcomes visitors and clients, identifies purpose, directs them to appropriate staff and meeting place

? Responds to telephone calls and deals with them appropriately and provides Clinic information.

? Listens to and validates client concerns when they cannot access services right away

? Maintain the cleanliness of the welcome desk and other common areas of the Clinic

? Performing hospitality duties such as keeping coffee, tea and water available

? Posting statutory holiday notices, monitoring security cameras and voicemail management

? Screening/scheduling staff, clients, appointments and commonly use space. Supports with health and safety/maintaining sanitizer, purifiers and hallways are safe for staff.

*ADMINISTRATION*

? Receives, prepares and distributes mail, courier packages, and faxes

? Responds to telephone and email inquiries

? Maintains a record of staff?s daily and weekly schedules, and monthly logs

? Organize office space distribution and update the floor plan

? Photocopies, scans and binds a variety of documents

? Sets up and maintains an organized accessible filing system of electronic and hard copy files

? Prepare and format a variety of documents as required

? Provides administrative support to Operations

*OFFICE COORDINATION AND EQUIPMENT MAINTENANCE*

? Identifies issues with and coordinates maintenance and repair activities of office equipment such as the photocopiers and postage meter and building maintenance

? Maintains inventory and orders office and other supplies

? Maintains inventory of pamphlets, flyers, and other resource materials

? Maintains records of all purchases pertaining to Operations

? Train staff on the use of alarm systems and issues office keys and security passes

? Train volunteers and administrative staff with duties and tasks of Front Desk

? Provides support to clients in the use of office equipment such as telephones and computers

? Support intake to manage walk-ins and support clients of different programs with requests ( presto cards, food vouchers)

*AGENCY AND TEAM SUPPORT*

• Works collaboratively with and supports the diversity of women

*OTHER*

? Complies with Clinic and funder policies and procedures.

? Performs other tasks as assigned by management

*KEY RELATIONSHIPS*

? The Front Desk Receptionist is a member of the Clinic?s Interpreter Services & Operations Department and will work collaboratively with other staff, as appropriate

? The Front Desk Receptionist will report to and be supervised by the Director of IS & Operations or her designate

*MINIMUM QUALIFICATIONS*

? Post-secondary degree or diploma or other equivalent education

? Experience working with women survivors of gender-based violence

? Strong understanding of feminist, anti-oppres