CUSTOMER SERVICE ASSISTANT

BANK OF THE PHILIPPINE ISLANDSCity Of Makati, Ncr, Fourth Districtphiljobnetpublished 08/21/2026

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Must-have:FinTech

The Phone Banking Specialist attends to the client's needs by receiving, investigating, and evaluating inquiries, requests, feedback, and complaints coming from various channels (phone, email, SMS, online facilities - Viber, Messenger, etc.). Within set parameters or guidelines, the Phone Banking Specialist decides how to best serve the clients. He/She interfaces and interacts with other teams within the bank.

Qualifications/Requirements: Graduate from a 4-year college course Good listening and comprehension skills Adequate communication skills (preferably in English) and can adjust to the language used by the client Able to follow a set schedule, which may include weekends, holiday and graveyard shift Residing within Quezon City, Alabang, Ortigas or nearby towns/cities/localities