IT System Administrator

Looking for a hands-on IT role with broad exposure across infrastructure, systems, security and user support?

Join our team as an IT Support Administrator, where you will play an important role in maintaining reliable day-to-day IT operations while supporting system improvements, security and business continuity.

Key Responsibilities:

• Design, develop and implement IT policies and procedures to ensure data accuracy, security and regulatory compliance.
• Evaluate business requirements, assess suitable IT solutions and work closely with vendors on in-house or outsourced options.
• Provide technical support during incidents and ensure timely troubleshooting and resolution.
• Translate business needs into practical system solutions and support the long-term sustainability of the IT architecture.
• Manage IT systems and infrastructure, including hardware, software, networks, end-user equipment and application availability.
• Provide help desk and technical support to on-site and remote employees, including support for subsidiary IT systems.
• Conduct user acceptance testing and scheduled system tests for new or upgraded systems and equipment.
• Monitor IT security, network access, data protection and backup systems, and support relevant security audits.
• Prepare IT reports and documentation for management based on incidents, system performance and evaluations.
• Research and recommend improvements to IT infrastructure, systems, tools and processes, while supporting IT budget management and maintaining IT inventory records.
• Manage employee onboarding and offboarding IT processes.

Hands-On Technical Scope

The successful candidate should be comfortable independently handling or supporting the following areas:

• Microsoft Server– server administration, troubleshooting, user/access management and backup.
• Networking– LAN/WAN, switches, connectivity and troubleshooting.
• Microsoft 365 – user administration, licensing, email and security.
• NAS– administration, access rights, backup and troubleshooting.
• Firewall– configuration, security rules and troubleshooting.

Requirements:

• Diploma or Degree in Computer Science, Information Technology or a related discipline.
• At least 3 years of relevant working experience in IT support, system administration, infrastructure or a related role.
• Strong hands-on technical capability with the ability to troubleshoot and resolve IT infrastructure and system issues independently.
• Good working knowledge of Microsoft Active Directory, Microsoft 365, networking, NAS, CCTV and Fortigate firewall.
• Good communication and interpersonal skills, with the ability to support users across different functions and levels.
• Proactive, resourceful and able to work independently as well as collaboratively within a team.
• Good organizational skills with strong attention to detail and the ability to manage multiple priorities effectively.

⭐ Why Join Us?

Gain broad hands-on exposure across server administration, networking, Microsoft 365, user support and IT infrastructure in a fast-paced technology environment.

You will have the opportunity to support business operations directly, contribute to system improvements and strengthen your technical capabilities across different areas of IT.

If you enjoy troubleshooting, improving systems and taking ownership of IT operations, we encourage you to click APPLY and share the experience or projects that best demonstrate your capabilities.