Member Experience Host

THE BAMFORD COLLECTION IS A GROUPOF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHINGAND NURTURING PEOPLE AND PLANET.

ABOUT THE ROLE

We are looking for an exceptional Member Experience Host to bring The Club by Bamford to life, creating a truly memorable experience for every member and guest who walks through our doors.

This is a highly visible, hands-on role for someone who understands that luxury hospitality is about far more than excellent service. It is about genuine connection, anticipating individual needs and creating those thoughtful, personal moments that make people feel special and eager to return.

You will set the tone and atmosphere of the Club, ensuring every detail is considered, every welcome feels personal and every visit leaves a lasting impression.

If you believe the finest hospitality is found in the details, take pride in making people feel truly special and love creating experiences that stay with people long after they leave, we would love to hear from you.

HOURS: 40 hours a week including weekends

SALARY:Competitive

RESPONSIBILITIES

• Create memorable experiences: Own the member journey from the first welcome to the final goodbye, delivering warm, intuitive and highly personalised service.
• Know our members: Build genuine relationships, remembering individual preferences and anticipating needs to make every visit feel effortless and special.
• Set the atmosphere by taking pride in every detail, from presentation, styling and flowers to lighting, music, scent and the overall feel of the Club.
• Be present and proactive: Maintain a visible presence across the Club, anticipating needs, resolving issues discreetly and ensuring members always feel acknowledged and valued.
• Bring the Club to life in supporting with hosting events, activations and experiences, working closely with membership, programming and operational teams to deliver a seamless Bamford experience.
• Inspire the team by sharing knowledge and encouraging colleagues to deliver consistently exceptional service.
• Champion improvement by welcoming feedback and looking for opportunities to enhance the member experience and continually raise standards.
• Support the business by helping to strengthen member engagement, retention and acquisition while identifying opportunities to support the wider Club offering.

SKILLS AND REQUIREMENTS

• Proven front-of-house experience within luxury hospitality, premium wellness, spa, fitness or a private members’ club.
• A genuine passion for creating exceptional guest experiences and delivering highly personalised service.
• A natural host with warmth, confidence and the ability to build meaningful relationships.
• Exceptional attention to detail, with an instinct for recognising what needs to be done before being asked.
• A calm, polished and adaptable approach, able to thrive in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
• A proactive and curious mindset, with the confidence to suggest ideas, embrace feedback and continually improve.
• A genuine interest in wellbeing and a connection with the Bamford Collection’s purpose and values.

PERKS & BENEFITS

Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one, including:

• Purchase your lunch at any of our Farm shops (food to go or retail) and receive 50% off, up to the value of £20.
• Shop all other products at our Farm shops and retail stores including clothing, home, garden, food and drink at 30% off, in store and online.
• Visit any of our Daylesford Restaurants and receive 30% off, or any of our Pubs and received 10% off, for yourself and up to five guests.
• Book any of our wellness classes, treatments, services or courses at
• the Daylesford cookery school with 30% off for all employees.
• Receive 60% off all Bamford skincare and 30% off apparel in-store and online.

Enjoy 40% off all bath, body & home fragrance products from both Daylesford Organic & Bamford, in store and online.

• Mental Health Support: 24-hour access to our Employee Assistance Programme through Help@Hand
• Padel Discount: (Cotswolds)
• Nationwide Gym Discounts: Various nationwide gym discounts available through Help@Hand such as PureGym and The Gym Group
• Local Gym Discounts (Cotswolds Area)
• Wellbeing modules: to provide practical support and advice for your wellbeing
• Electric Car Scheme: (subject to criteria, following probation)
• Volunteering Days: One paid day per year to volunteer with a charity of your choice
• Private Medical: Subsidised private medical insurance through Bupa
• Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us
• Life Assurance: Cover equivalent to one year of your annual salary
• Enhanced Family Leave Pay(T&C’s apply)
• Enhanced Company Sick Pay(T&C’s apply)
• Enhanced Holiday Pay(up to 33 days per annum including Bank Holidays, Pro-Rata)
• Refer a Friend Scheme-Earn up to £750 when you refer a friend to work with us (T&C’s apply)
• Flu Jabs(optional, available twice per annum)