FRONT DESK / FRONT OFFICE FULL-TIME & PART-TIME (Bali)

We currently have both a full-time and a part-time position available, with 8-hour shifts.

We welcome international guests and are looking for people who take pride in delivering excellent service, communicate confidently with guests, work well as part of a team and maintain high hospitality standards.

Key responsibilities

• Welcome guests and ensure a warm and professional check-in, stay, and check-out experience
• Communicate clearly and professionally with guests to ensure an excellent stay
• Maintain a high standard of guest service and help create memorable guest experiences
• Respond to guest inquiries and requests in a timely and efficient manner
• Manage reservations through OTA platforms such as Booking.com, Airbnb, and Expedia
• Work with the hotel booking system / PMS to manage reservations and availability
• Monitor and respond to guest messages via OTA platforms, email, and WhatsApp
• Maintain knowledge of room categories, rates, promotions, and hotel services
• Maximize room occupancy and assist with upselling hotel services and facilities
• Work closely with other team members to ensure smooth daily operations
• Minimum 2 years relevant work experience
• Previous front desk or hospitality experience (hotel preferred)
• Experience working with OTA platforms (Booking.com, Airbnb, Expedia)
• Experience with hotel booking systems / PMS
• Comfortable communicating with international guests in English
• Strong communication and interpersonal skills
• Service-minded with a passion for creating excellent guest experiences
• Positive attitude and ability to work well as part of a team
• High standards, attention to detail, and strong work ethic
• Valid Indonesian ID card (KTP)
• Employment & Benefits
• Full-time and part-time positions available
• 8-hour shifts
• Salary: Rp 3,500,000 – Rp 5,500,000 per month, depending on position, working hours and experience

Performance-based bonus

• BPJS Health and Employment benefits after completion of the 3-month probation period
• Start date: September 2026
• Applicants must hold a valid Indonesian ID card (KTP)

Skills: Etiquette, Communication Skills, Microsoft Office, Hotel Reservations, Customer Experience, Customer Service, Bookkeeping, Hotel Reception, Frontliner, Teamwork, Guest Greeting, Attention to Detail, English Language, Customer Satisfaction