GRO (Guest Relation Officer) Team

GUEST RELATIONS OFFICER

Key Responsibilities

• Welcome, assist, and handle guests throughout their travel experience, including airport arrivals, hotel transfers, tours, excursions, and other assigned activities.
• Respond to guest inquiries and requests, provide accurate information, and ensure a professional and positive guest experience.
• Coordinate with Operations, Reservation, Product, Transport, hotels, drivers, guides, and other service providers to ensure smooth guest arrangements.
• Handle basic guest concerns and complaints, follow up on guest requirements, and report operational issues or feedback to the Supervisor.

Qualifications

• Minimum D3/S1 in Tourism, Hospitality, Travel Management, or related field, with 1–2 years of relevant experience. Fresh graduates with relevant internship experience are welcome to apply.
• Good command of English, both verbal and written, with strong communication and interpersonal skills.
• Strong customer service, coordination, problem-solving, and time-management skills, with a friendly, proactive, and professional attitude.
• Good knowledge of Bali destinations, tourism activities, hotels, and transportation, with willingness to work flexible hours, weekends, and public holidays when required.

Skills: Hospitality Management, Attention to Detail, Positive Attitude, Client Relations, Customer Relations, Guest Relation Officer, Gro (guest Relation Officer), Bali, Teamwork