General Manager Canggu

General Manager Villa – Job Responsibilities

• Oversee and manage the overall daily operations of the villa.
• Ensure all villa operations run smoothly and efficiently.
• Supervise and coordinate all departments, including Front Office, Housekeeping, Maintenance, and other operational teams.
• Ensure high standards of guest service and satisfaction.
• Handle guest complaints, requests, and operational issues professionally.
• Monitor villa cleanliness, maintenance, facilities, and overall condition.
• Ensure all company SOPs, policies, and service standards are properly followed.
• Manage and evaluate staff performance and team productivity.
• Coordinate staff recruitment, training, scheduling, and development when needed.
• Monitor operational expenses, purchasing, inventory, and villa supplies.
• Prepare and review operational reports and provide regular updates to management/owners.
• Coordinate with owners, management, vendors, and external partners when required.
• Monitor villa occupancy, guest feedback, and daily operational performance.
• Identify operational problems and provide appropriate solutions.
• Ensure the villa is always ready to welcome guests and maintain a high level of service.
• Support business and revenue goals by improving operational efficiency and guest experience.
• Take responsibility for the overall performance and smooth operation of the villa.

Qualifications

• Minimum 5-10 years of experience in villa, hotel, or hospitality operations, preferably in a managerial position.
• Previous experience as a Villa Manager, Hotel Manager, Operations Manager, or General Manager is preferred.
• Strong leadership and team management skills.
• Good communication and problem-solving skills.
• Good command of English, both written and spoken.
• Strong knowledge of villa/hotel operations and guest services.
• Good understanding of budgeting, purchasing, inventory, and operational costs.
• Responsible, proactive, organized, and detail-oriented.
• Able to work independently and make decisions when needed.
• Willing to work flexible hours according to operational and guest needs.

Skills: Teamwork, General K3, General Skills Training, Public Speaking, General Ledger Accounting, Microsoft Word, Customer Service, Microsoft Excel, Microsoft Office, Administration