Front Office Sanur

Key Responsibilities

• Greet and welcome guests in a warm, friendly, and professional manner.
• Handle guest check-in and check-out procedures efficiently and accurately.
• Manage guest reservations, room/villa assignments, and booking information.
• Respond to guest inquiries and provide accurate information regarding hotel/villa facilities, services, and local attractions.
• Handle guest requests, complaints, and concerns professionally and ensure timely resolution.
• Coordinate with Housekeeping, Maintenance, Reservations, and other departments to ensure smooth daily operations.
• Monitor room/villa availability and update reservation systems accordingly.
• Assist guests with luggage, transportation arrangements, and other concierge-related requests when required.
• Maintain accurate records of guest information, payments, and daily Front Office activities.
• Handle cash, payments, and billing procedures accurately when required.
• Conduct regular follow-ups with guests to ensure a comfortable and satisfactory stay.
• Maintain a clean, organized, and professional Front Office area.
• Prepare daily reports and handover information for the next shift.
• Ensure all guest interactions follow the company's service standards and SOPs.
• Perform other Front Office and operational duties as assigned by the supervisor or management.

Requirements

• Minimum education of Senior High School (Diploma/SMA/SMK) or equivalent.
• Previous experience in Front Office, Guest Relations, Receptionist, Concierge, or a similar position is preferred.
• Experience in a hotel, resort, villa, or hospitality environment is an advantage.
• Good communication and interpersonal skills.
• Good command of English, both written and spoken.
• Friendly, confident, professional, and service-oriented personality.
• Good problem-solving and decision-making skills.
• Able to work independently as well as part of a team.
• Able to work under pressure and handle multiple tasks efficiently.
• Well-organized, detail-oriented, and responsible.
• Willing to work on a shift basis, including weekends and public holidays.
• Proficient in basic computer applications such as Microsoft Office and Google Workspace.
• Experience using hotel/property management or reservation systems is an advantage.
• Strong commitment to providing excellent guest service.
• Good knowledge of the local area is an advantage, especially for villa or resort operations.
• Based In Bali

Skills: Customer Engagement, Reception Consultation, Hotel Reception, Customer Service