Bellboy Canggu

Responsibilities:

• Welcome and assist guests in a friendly and professional manner.
• Handle guest check-in and check-out processes.
• Respond to guest inquiries, requests, and complaints.
• Manage reservations and update booking information.
• Provide information about the property, facilities, and surrounding area.
• Coordinate with Housekeeping, Maintenance, and other departments regarding guest needs.
• Monitor room availability and ensure accurate booking records.
• Handle payments and basic Front Office administration.
• Maintain good communication with guests through WhatsApp and other communication channels.
• Ensure a smooth and positive guest experience throughout their stay.
• Prepare daily reports and handover information when required.
• Follow company SOPs and service standards.

Requirements:

• Previous experience in Front Office, hotel, villa, or hospitality is preferred.
• Good communication and interpersonal skills.
• Friendly, professional, and guest-oriented attitude.
• Able to handle guest complaints and solve problems effectively.
• Good English communication skills.
• Able to work independently and as part of a team.
• Willing to work on-site and according to operational requirements.

Skills: Communicative, Microsoft Office, Administration, Public Speaking, Customer Service, Teamwork, Microsoft Excel