Front Office

• Responsibilities:

Welcome guests in a friendly and professional manner during check-in and check-out

• Handle guest inquiries and requests promptly and accurately
• Provide information related to the villa, facilities, and surrounding area
• Handle guest complaints in a professional and solution-oriented manner
• Coordinate with the housekeeping team regarding villa readiness
• Maintain service standards and ensure guest comfort

Requirements:

• Female, maximum age 25 years old
• Minimum education: Senior High School (or equivalent)
• Must be able to speak English (both spoken and written)
• Well-groomed, presentable, and professional appearance
• Good communication skills
• Friendly, polite, and has a good attitude
• Able to work independently as well as in a team
• Willing to work in shifts

Skills: Microsoft Office, Customer Service, Hotel Reception, Problem Solving, Reception Consultation