Reservation Staff
Principal
Machine translation — original language: German.Show original
Main Responsibilities:
- Manage the entire reservation process (WhatsApp, email, and other channels)
- Respond to guest inquiries quickly, politely, and accurately
- Enter booking data into the system and ensure all data is complete and correct
- Offer additional products/services (upselling & cross-selling)
- Perform daily reservation monitoring and assist in preparing operational schedules
- Handle schedule changes, cancellations, and special customer requests
Qualifications:
- Minimum of 1 year of experience as a Reservation Agent / Customer Service (preferably in the hospitality or travel industry)
- Proficient in WhatsApp Business, email, and reservation management systems
- Possess good communication skills, friendly, and responsive
- Able to speak and write English well (mandatory)
- Thorough, organized, and able to work using systems
- Able to work independently or in a team
- Willing to work with a shift system
Benefits:
- Competitive salary
- Incentives
- BPJS Kesehatan & Ketenagakerjaan
- Professional and supportive work environment
- Opportunity to grow in the travel & hospitality industry
Skills: Problem Solving, Call Center, Customer Service, Communication Skills, Customer Relationship Management