Reservasi/Marketing (Domisili Denpasar)
Position Overview
As the Reservation Admin, you'll be the first point of contact for our customers—handling bookings, inquiries, and schedules with precision and a smile. This role is perfect for someone who’s highly organized, customer-focused, and thrives in a dynamic, fast-paced environment. You’ll also bring a strong coordinator mindset and leadership attitude to keep things running smoothly day-to-day.
Key Responsibilities Manage daily reservations and customer inquiries via email, phone, and walk-ins Coordinate dive schedules, guide assignments, and boat logistics Maintain accurate booking and payment records using our system Communicate effectively with dive instructors, boat crew, and management Assist in creating booking reports and performance summaries Support marketing and creative promotions for dive packages and special offers Deliver top-tier customer service with a warm, welcoming attitude Resolve issues and handle last-minute changes calmly and efficiently Lead by example with a proactive, problem-solving mindset
Who You Are We’re looking for someone who is: ✅ Enthusiastic – You love working with people and bring energy to every interaction ✅ Creative – You think outside the box and suggest improvements or new ideas ✅ A Natural Coordinator – You keep things on track and running smoothly ✅ A Strong Core Leader – You lead with confidence, even when under pressure ✅ A Great Communicator – You listen actively, speak clearly, and build trust easily ✅ Organized & Detail-Oriented – You don’t let things slip through the cracks
Qualifications Previous experience in a reservation/admin role (hospitality/tourism/diving preferred) Excellent written and verbal English (other languages a plus) Comfortable with basic computer systems, emails, spreadsheets, and booking platforms Background in scuba diving or water sports a big plus – but not required Able to work weekends and holidays when needed Team player with a positive, can-do attitude
What We Offer A fun, supportive team in a beautiful coastal location Opportunities for growth and leadership development Discounts on diving and merchandise Competitive salary and performance incentives A chance to be part of something exciting and meaningful
Ready to Dive In? Send your CV and a short introduction telling us why you're the perfect fit to: email us Subject: Reservation Admin Application – [Your Name]
Skills: Accounting, Attention to Detail, Problem Solving, Google Sheets, Office Administration, B2B Marketing, Sales and Marketing, Negotiation Skills, Cashier, Social Media, B2C Marketing, Google Docs, Public Speaking, Marketing Communications, English Language