E-commerce Specialist ( Focus Airbnb )

Reservation Officer (OTA Focus)

Key Responsibilities:

• Manage and process reservations from Online Travel Agency (OTA) platforms, including Booking.com, Agoda, Expedia, and Airbnb.
• Monitor room availability, rates, and inventory across OTA channels.
• Update booking details, cancellations, modifications, and special guest requests accurately.
• Respond promptly to guest inquiries and reservation requests through OTA messaging systems.
• Coordinate with the Front Office and Housekeeping teams to ensure smooth guest arrivals and departures.
• Ensure all reservation records are accurate and up to date in the property management system (PMS).
• Monitor OTA performance and maintain high response rates and guest satisfaction.
• Resolve reservation issues and handle guest complaints professionally.
• Assist in optimising OTA listings to maximise occupancy and revenue.
• Prepare daily reservation reports and support revenue management activities.

Skills: Google Analytics, Airbnb, Digital Marketing, Meta Ads, Booking.com, Order Management, Google Ads, Microsoft Office, English Language, Microsoft Word, Store Operation, Teamwork, Customer Service