Frontline

Your tasks

We are seeking a friendly and professional Frontliner to be the first point of contact for our clients and visitors. The Frontliner will play a key role in delivering exceptional service by providing information, handling inquiries, and ensuring a welcoming and organized reception area.

1. Handle client inquiries via WhatsApp, phone calls, and walk-in visits professionally.
2. Provide information regarding the company's services.
3. Assist clients with document collection, verification, and administrative processes.
4. Coordinate with internal teams to ensure smooth service delivery and timely updates to clients.
5. Maintain accurate client records and follow up on ongoing requests.
6. Ensure excellent customer service and a positive client experience.

Requirements

1. Proven experience as a front desk representative, receptionist, or similar role.
2. Excellent communication and interpersonal skills.
3. Professional appearance and attitude.
4. Ability to multitask and remain calm under pressure.
5. Proficient in Microsoft Office (Word, Excel, Outlook).
6. Strong organizational and time-management skills.
7. Fluent in English and Bahasa Indonesia (both spoken and written).
8. Experience in customer service or hospitality industry is a plus.

Other

📍 Location: Kuta, Bali