Reservation & Operational Staff

We are a growing dive company based in Bali, looking for a Reservation & Operations Officer to join our team.

Job Responsibilities

1. Handle booking reservations via email and WhatsApp
2. Respond to customer inquiries in a professional and timely manner
3. Manage booking schedules using Microsoft Office and Google Calendar
4. Prepare daily and upcoming dive schedules
5. Coordinate with dive instructors, boat crew, and team to ensure smooth operations
6. Communicate with guests regarding their booking needs
7. Liaise with partners (hotels, agents, and other dive operators) for reservations
8. Ensure all bookings and operations run smoothly and on time

Requirements

• Indonesian citizen (based in Bali)
• Good English skills (spoken and written)
• Proficient in Microsoft Office (Excel and Word) and Google Calendar
• Familiar with WhatsApp and email communication
• Good communication and organizational skills
• Able to work in a team and handle multiple tasks
• Responsible, detail-oriented, and proactive

Preferred (Not Mandatory)

• Experience in hospitality, tourism, or diving industry
• Basic knowledge of dive activities

Work Location Sanur, Bali (on-site)

Skills: Scheduling, Customer Service, Microsoft Office, Communication Skills