Server

The Outlet Experience Associate (Server) is responsible for ensuring a positive guest experience during daily operations by providing high-quality service, maintaining floor standards, and supporting smooth floor operations. This role is critical in driving customer satisfaction (CSAT) through proactive hospitality and efficient service flow.

Job Specifications

• High School Diploma or equivalent (Hospitality/F&B background preferred).
• Proven experience in a high-volume F&B service role or retail environment.
• Deep understanding of service quality and inventory management at the service station.
• Proficient in ESB POS systems and following procedures.
• Strong communication skills and comfort working in fast-paced, customer-facing

environments.

• Ability to work efficiently, accurately, and in an action-oriented manner.
• Disciplined, action-oriented, high personal hygiene, and a "feel-good" attitude.

Job Descriptions

• Delivers food/drinks using the F&B Service Sequences; ensures priority of beverages then foods.
• Regularly checks in with customers during service and at departure to ensure satisfaction and proactively prevent complaints.
• Executes Opening, Running, and Closing Checklists to ensure the outlet is always "guest-ready."
• Conducts quality checks on products before serving to ensure they meet BAKED. visual and portioning standards.
• Actively listens to guest concerns, offers immediate apologies, and executes "Service Recovery" steps to ensure the customer leaves with a "feel-good" experience despite the issue.

Skills: Teamwork, English Language, Positive Attitude