Aftersales Manager

As an Aftersales Manager, you are responsible for the daily operation of the aftersales department within a technical environment. You lead the aftersales team and, together with them, ensure the sale and follow-up of spare parts and the handling of service inquiries, maintenance, repairs, and interventions. You combine people management with technical knowledge, organization, and a strong focus on providing correct service to the customer.

Your role:

• leading, coaching, and supporting the aftersales team
• organizing daily operations and determining priorities, planning, and work distribution
• further developing and professionalizing the aftersales department
• monitoring correct and customer-oriented service delivery
• following up on the sale of spare parts and handling service inquiries
• supporting customers with technical questions
• planning, coordinating, and following up on maintenance, repairs, and technical interventions
• assessing and following up on warranty claims and maintenance contracts
• coordinating internal departments regarding technical defects, malfunctions, and quality problems
• preparing cost estimates for repairs, interventions, and technical activities
• drafting maintenance instructions and recommended spare parts lists
• collaborating closely with various internal departments
• reporting directly to the managing directors
• you possess a higher technical education at bachelor's or master's level
• experience as an Aftersales Manager, Service Manager, or within automotive is a plus
• you have a strong affinity with vehicle technology and can interpret electrical, pneumatic, and hydraulic diagrams
• you have insight into the link with PLC-programmatie
• you have strong leadership skills and know how to coach, support, and motivate employees
• you are commercial and customer-oriented and seek correct solutions for technical questions and problems
• you are organizationally strong and can follow up on different activities and priorities simultaneously
• you have a good knowledge of French and English; knowledge of German is a plus
• you are willing to make occasional short trips abroad