Customer Service Representative

Responsibilities:

Listen to customers’ concerns, issues and questions Resolve customers’ concerns and answer customers’ questions to your best ability Maintain a positive attitude and calmly respond to customers’ complaints Open new customer accounts Recommend possible products to meet the customers’ needs Refer issues and questions to managers if necessary Prepare product and customer reports by gathering data collected during customer interactions

Requirements:

Minimum academic qualification of a bachelor's degree in any related field Minimum of 1 year of proven work experience as a customer service officer Track record of overachieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively. This position is preferably open to a female candidate.