Sales Associate

Job Overview:

We are seeking a motivated and customer-focused individual to join our team as a Sales Associate. This role involves managing showroom viewings, engaging in sales, and handling various administrative tasks, including providing virtual customer support, replying to customers via Email/WhatsApp, planning delivery schedules, etc. On-the-job training will be provided. This position offers a unique opportunity to gain practical experience in decision-making and develop high-income skills.

Location: 3 Ang Mo Kio Street 62, LINK@AMK, #01-25

Work Schedule:

• 5-day work week, Tuesday to Saturday/Sunday to Thursday (tbc)
• 10:00 AM - 7:00 PM daily

Salary: $2,000.00 - $3,000.00 per month

Key Responsibilities

Sales & Business Development

• Drive showroom and online sales by engaging customers, understanding their needs, and recommending suitable products.
• Develop and execute sales strategies to achieve monthly sales targets and business growth.
• Build and maintain relationships with both retail and corporate (B2B) clients.
• Identify new business opportunities and manage the end-to-end sales process from lead generation to closing.

Customer Relationship Management

• Oversee the customer journey from enquiry to after-sales support, ensuring an exceptional customer experience.
• Handle escalated customer issues and implement service recovery strategies where necessary.
• Respond to customer enquiries via WhatsApp, email, phone calls, and other communication channels.

Inventory & Sales Administration

• Oversee inventory accuracy and coordinate stock movements with the operations team.
• Manage quotations, invoices, purchase orders, and sales documentation.
• Maintain accurate customer records, sales reports, and inventory data using Google Workspace and internal systems.

Additional Responsibilities

• Prepare sales reports, forecasts, and performance analysis for management.
• Review and improve sales processes and operational workflows.
• Coordinate with the logistics and operations teams to ensure timely deliveries and customer satisfaction.
• Undertake other ad-hoc duties and projects assigned by management.

What We Offer:

• Competitive salary package
• Supportive team environment
• Opportunities for growth and career development
• Dynamic and fast-paced workplace

Required Qualifications

• Proven experience in sales, retail management, or business development, with prior leadership or supervisory experience preferred.
• Strong interpersonal, communication, negotiation, and relationship-building skills.
• Results-driven with the ability to achieve sales targets and motivate a team to perform.
• Proficient in Google Workspace and Microsoft Office, particularly Google Sheets/Excel (e.g. VLOOKUP, Pivot Tables); experience with CRM or ERP systems is an advantage.
• Excellent organisational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities with attention to detail.
• Customer-focused mindset with the ability to resolve escalated issues professionally.
• Self-motivated, proactive, and able to work both independently and collaboratively.
• Willingness to take ownership of operational improvements and undertake ad-hoc responsibilities when required.