IT Helpdesk Staff (Mới Tốt nghiệp)
Principal
- Job Objective
- Assist the IT team in maintaining and enhancing the company’s IT infrastructure
- Ensure the continuous and efficient operation of IT equipment and systems
- Main Responsibilities
- Request Handling: Receive and respond to user inquiries through multiple channels (ticketing system, email, phone).
- Ticket Management: Log, evaluate, and classify incoming tickets accurately to ensure...
- Final year student or recent graduate in Information Technology, Computer Science, or related fields.
- Basic knowledge of computer hardware, Windows operating systems, and networking.
- Problem-solving skills and the ability to work independently as well as in a team.
- Good communication skills and the ability to support end-users.
- Willingness to learn and stay updated...