Multiskilled Hotel Employee M/F

The B&B hotel located at Chesnay Parly 2 is recruiting 1 multiskilled hotel employee. Prerequisites: you have a good ability to express and understand the English language and you have, preferably, a first successful experience in the hotel industry.

Day shifts to be established with the employer _7:00 AM to 3:30 PM or _2:00 PM to 10:00 PM

Your main missions: Customer Reception / Quality Standard

• Guarantee optimal reception and service quality
• Welcome customers (telephone and in-person)
• Take reservations by telephone and in person (walk-ins)
• Inform customers about the rates applied
• Promote the various services of the hotel (breakfast, bar, snacking)
• Inform customers about the hotel environment (good knowledge of the surroundings)
• Know how to listen to customers in case of disputes and report to your manager
• Respect safety rules and instructions
• Follow fire safety regulations
• Work in a team (team spirit)
• Respect HACCP standards
• Ensure the proper upkeep of the reception (tidying, cleaning)
• May be required to perform small technical maintenance (remote control batteries, locks, ... )

Administrative Management

• Handle arrivals and departures
• Ensure billing and process payments
• Keep customer contact details up to date
• Perform various sales
• Respond to customer requests on the Internet (emails, booking, Expedia ... )
• Check the day's arrivals and room assignments
• Be responsible for your cash drawer
• Respect brand standards and procedures

Multiskilled Missions

• Cleaning of common areas (lobby, linen rooms, various rooms,)
• Cleaning and maintenance of exteriors and the underground parking
• Setting up breakfast, supplying the bar, receiving orders
• Replenishing the breakfast buffet during service, resetting at the end of breakfast service

Production Participates in all production tasks for the proper functioning of the company.

This list is not exhaustive and may be subject to modifications according to the needs of the establishment.