Programme Assistant

Job Description Responsible for planning, managing, and operating the Gym Tonic facility and requires a blend of hands-on client care, staff supervision, and facility upkeep.

Provide end-to-end coordination of the client journey, including registration, assessments, exercise session support, progress monitoring, follow-up scheduling, and discharge planning.

Collaborate with the Physiotherapist, Active Ageing Centres (AAC), Activa SG, and the Lien Foundation and support the delivery of safe, personalised, and outcome-driven exercise programmes for seniors and community users.

Oversee client registration, safety briefings, and the onboarding of new users. Manage client admissions, including scheduling pre-assessments and maintaining the Master List.

Implement tailored exercise programs based on Gym Tonic protocols for clients, setting clear goals and preparing pre-assessment reports.

Coordinate follow-up schedules and provide hands-on guidance during exercise sessions to ensure safe, effective, and continuous client care.

Evaluate client progress through post-assessments, generate final reports, issue completion certificates, and ensure a smooth transition by referring clients to suitable post-program destinations.

Manage client feedback, handle service recovery, and escalate critical incidents to management.

Track attendance, utilization rates, and program performance; prepare monthly and quarterly reports. Complete all session tracking and documentation.

Monitor and maintain the condition of gym equipment daily; coordinate annual preventive maintenance and calibration with external vendors.

Organize daily gym set-up, conduct monthly stock monitoring and replenishment of the inventory of consumables (e.g., towels, disinfectant wipes, and paper towels) as required.

Ensure strict adherence to Workplace Safety and Health (WSH) regulations and data protection guidelines.

Job Requirements Higher NITEC or Diploma in Sports Science, Exercise Physiology, or related discipline is preferred.

At least 2 years of experience working in a fitness, wellness, or rehabilitation facility.

Experience working with elderly or rehabilitation programs, such as Gym Tonic or Active Ageing, is a strong advantage.

Valid CPR and AED certification is mandatory.

Excellent communication and client service skills.

Strong administrative and reporting capabilities using MS Office tools.

Ability to work both independently and collaboratively in community care or fitness setting.