Logistics and Customer Support - Puerto Barrios

Job Summary:

This position is responsible for the operational execution of logistics and customer communication related to the import of crude palm oil and the export of refined palm oil. The role ensures that shipments are transported efficiently and reliably —by sea and by land—, maintaining high levels of customer service and coordinating closely with shipping agents, transport providers, and internal stakeholders.

Key Responsibilities:

Logistics Planning and Execution

• a. Coordinate the physical movement of inbound shipments (crude palm oil) and outbound shipments (refined products)
• b. Coordinate with shipping lines, freight forwarders, and carriers to organize transport schedules and ensure the availability of logistical resources.
• c. Supervise loading and unloading activities at ports, truck scales, and storage facilities to ensure punctuality and accuracy.

Customer Service and Order Fulfillment

• a. Act as the point of contact for customers regarding shipment schedules, delivery times, and logistical inquiries.
• b. Confirm delivery dates and communicate real-time updates, delays, or disruptions.
• c. Coordinate with internal teams (warehouse, production, quality) to meet customer shipment expectations.
• d. Handle customer requests regarding shipment tracking and the resolution of any transport-related issues.

-Requirements-

Minimum Education: University 3 years of experience

Languages: English

Knowledge: Telephone assistance, Loading and unloading of goods, Shipments, Logistics, Customer service, Execution, Customer service, Customer communication

Keywords: logistica, apoyo, support, soporte