Services Coordinator - Mining

AVOS Tech, a company with more than 30 years of experience in the Latin American market for operational and technological services, is looking for a Technician or Engineer with a University Degree in Commercial Engineering, Human Resources, Business Administration, or a related field, to hold the position of Services Coordinator.

Requirements

Minimum 2 years of experience in Human Resources, with a focus on customer service and benefits management.

Mandatory Technical Knowledge:

• Experience leading or supervising work teams.
• Intermediate English (spoken and written).

Desirable Requirements

• Basic Human Resources processes.
• Proficiency in office tools (Excel, Word, email).
• Management and planning: HR indicators, internal control, and change management.
• Experience in leadership and supervision of teams.
• Integrity and confidentiality: Maintaining confidentiality and professional ethics at all times.

Functions:

1. Support management and customer service

• Supervise and lead the team in delivering efficient support services oriented toward the internal customer.
• Act as the main point of contact for resolving inquiries and complex cases related to benefits, procedures, and HR issues.

1. Administration and coordination

• Ensure the correct implementation of internal HR procedures (inductions, contractual management, among others).
• Plan, assign, and supervise team tasks, ensuring operational continuity.
• Monitor compliance with deadlines, quality standards, and internal procedures.

1. Document management and compliance

• Supervise the correct management of area files and documentation, ensuring compliance with internal and external regulations.
• Maintain accurate, updated, and confidential records of employee information.
• Be responsible for the reporting generated by the team, ensuring clear and precise information for the client's decision-making.

1. Interdepartmental collaboration

• Coordinate and collaborate with the client's HR teams and the WTW team.
• Participate in projects and committees for continuous improvement and employee experience.
• Channel requests and ensure their fulfillment with high service standards.

1. Development and training

• Detect training needs and develop improvement plans for the team.
• Promote a positive, collaborative work environment oriented toward professional development.
• Train the team in processes, regulations, and platform use.
• Foster best practices and a culture of compliance in document management.

Details:

• Contract Type: Fixed term 1 month + 1 month + indefinite (based on performance)
• Modality: On-site (must travel to Minera Spence once a month)
• Schedule: Monday to Thursday 9:00 to 18:00 and Friday 9:00 to 16:00

Benefits:

• Complementary Health and Dental Insurance
• Oncology Insurance (FALP)
• Influenza Vaccine (April)
• Birthday gift
• September and December bonuses.

-Requirements-

Minimum education: University / I.P. / C.F.T. years of experience

Keywords: residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan