Online Customer Service

•Responding to customer inquiries and resolving issues via email, live chat, and other online platforms in a timely and efficient manner •Providing accurate information about our products and services to customers •Identifying and escalating complex customer concerns to the appropriate team members •Maintaining detailed records of customer interactions and following up on open cases •Collaborating with cross-functional teams to enhance the overall customer experience •Continuously seeking opportunities to improve processes and workflows •Able to work under pressure •Proactive Personality

Qualifications: Minimum 2 years' experience in a customer service or call center role, preferably in an online/digital environment Excellent communication and active listening skills, with the ability to provide clear and concise explanations Strong problem-solving and critical-thinking skills to handle a variety of customer inquiries Ability to work effectively in a team and adapt to changing priorities Fluency in both English and Thai, both written and verbal