Manager, Partner Implementations
What we're looking for
Aviary Health's mission is to empower everyone to live a long, full, and optimal life. We're redefining the future of heart and lung health through our Intensive Cardiac Rehabilitation (ICR) and Pulmonary Rehabilitation programs - partnering with health systems and medical groups nationwide to deliver virtual and in-person clinical programs.
We're looking for an operationally-oriented Manager, Partner Implementations to join our growing Partnership Success team and lead the launch of new health system and medical group partnerships. Reporting to the Director of Implementations, you will own end-to-end implementation project management for a portfolio of partners - from signed contract through go-live and post-launch stabilization.
This role sits at the intersection of healthcare operations, technology, and relationship management. You'll coordinate across internal functions (Operations, Clinical, Product, Engineering, Insurance, and Enrollment) and serve as the single point of contact for partners navigating complex EHR integrations, clinical workflow design, billing setup, and referral pipeline activation.
You will work alongside two existing Implementation Managers and play a critical role in scaling our implementation methodology as Aviary expands across new markets and service lines.
Responsibilities
In this role, you will:
Own partner implementations end-to-end - serve as the primary project manager both internally and externally for active client implementations, managing project plans, timelines, risk tracking, and stakeholder communication
Coordinate cross-functionally across Operations, Clinical, Product, Engineering, Insurance, and Enrollment teams to stand up and launch Aviary's programs with new health systems and medical groups
Be the single point of contact for partners during implementations, building trust with clinical leaders, IT teams, billing departments, and executive sponsors to achieve launch targets
Lead EHR integration workstreams - partner with Engineering and IT counterparts to manage interface builds (ADT, SIU, referral, scheduling), Epic/Athena/eCW workflows, and testing cycles through go-live
Drive clinical and operational readiness - coordinate implementation training, billing/claims setup (855B applications), and insurance verification workflows
Manage pipeline activation - work with partners to configure referral workflows, proactive outreach campaigns, and patient engagement strategies to maximize enrollment at launch
Travel to partner sites for go-lives, onsite training, and relationship-building (up to 40-50% monthly during active implementations)
Evolve Aviary's Implementation Playbook - identify improvements to standardize quality, efficiency, and effectiveness across implementations; create and maintain documentation for key workstreams
Monitor post-launch performance - track core metrics (referrals, enrollment, census, charges), present data to partners, and troubleshoot operational issues in the weeks following go-live
Support QBRs and transitions - prepare materials for Quarterly Business Reviews and lead structured handoffs from Implementation to Account Management
Requirements for the Role:
Must-haves:
Bachelor's degree
3-5 years of professional experience in implementation project management, healthcare consulting, or healthcare operations
At least 2 years working directly with hospitals, health systems, or medical groups as clients or partners
Experience with EHR systems (Epic, Athena, eClinicalWorks) — particularly integration, interface builds, or clinical workflow configuration
Demonstrated experience launching a new product, program, or partnership — not just maintaining existing ones
Strong project management skills: you can run a complex, multi-workstream project plan and hold internal and external stakeholders accountable to milestones and deadlines
Effective communicator who can engage, inspire, and build credibility with clinical leaders, IT teams, and C-suite executives
Comfortable operating in a fast-paced, less-structured startup environment where no perfect playbook exists
Highly detail-oriented, extremely organized, and results-driven; exceptional at creating process and structure
Excellent collaboration and time management skills
Effective communication skills: the ability to be direct, logical, and succinct
Experience meeting deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment
Desire to improve the status quo
Willing to travel up to 50% during active implementation periods and live near a major airport
NYC-based and willing to work in our Tribeca office 2+ days/week strongly preferred
Strong-to-haves:
Background in management consulting or healthcare IT consulting
Familiarity with healthcare billing, credentialing, or insurance verification processes
Experience working at a digital health startup or health tech company selling to health systems
Comfort with data/analytics tools (Metabase, Excel, MixPanel) to track and present partner metrics
Experience supporting hospital-based implementations with complex IT, compliance, and governance requirements
Benefits
Generous PTO / sick leave / health benefits
FSA & Commuter Benefits
401(k) plan
Free lunch and snacks in the NY office
Health and wellness stipend