Airport Commercial Reception and Customer Relations Agent (M/F) MPL - Spontaneous Applications

As part of the development of our activities, we are building a talent pool for the position of airport reception agent. The objective of this advertisement is to create a database of qualified profiles. As such, applications will be reviewed and kept, and you may be contacted again within a variable timeframe depending on operational needs.

Welcoming customers

• Welcome customers in the various dedicated spaces while integrating the specificities of the clientele.
• Take charge of and accompany individual customers: persons with reduced mobility (PMR), unaccompanied minors to assist them in the check-in, transfer, disembarkation, arrival, baggage delivery, etc. processes.

Informing customers and their companions individually and/or collectively

• Provide all general, individual, and collective information related to departures, check-ins, boardings, and arrivals: flights, instructions to follow, indications for halls, zones, boarding gates, baggage delivery carousels, etc.
• Provide geographical orientation to customers within the airport.
• Perform passenger, customer, and companion accompaniment and assistance to facilitate their movement.

Ensure the communication necessary for the smooth running of operations with company employees, stakeholders, partners, and passengers

NECESSARY SKILLS / PRE-REQUISITES TO HOLD THE POSITION

• The position does not require professional experience.
• Skills in commercial techniques and conflict management.
• Mastery of airline procedures.
• Mastery of English

MANDATORY DIPLOMAS / AUTHORIZATIONS / CERTIFICATIONS

• The position requires a Baccalauréat level training, acquired in the specialty or an equivalent training.
• Holder of a driver's license.
• Holder of certifications related to the activity.
• Obtaining and mastery of mandatory authorizations and permits.

CHARACTERISTICS AND WORK ENVIRONMENT

• The job is performed in regulated areas and requires administrative authorizations.
• Shift work, including weekends and public holidays.
• Partial work outdoors.
• Wearing professional attire and safety equipment is mandatory.
• Compliance with "the Uniform Charter" is mandatory (uniform, presentation, behavior).