Customer Service Representative BeNeLux

About the Role To strengthen our European Customer Service team, we are currently looking for an ambitious and customer-oriented personality at our Schwelm location as a Customer Service Representative BeNeLux for our Label Packaging Materials. In this role, you will act as a central link to our business customers and independently manage the entire operational support within a dynamic, international environment. The position is permanent and offers flexible working time models including a partial hybrid option (Home Office).

Main Responsibilities

• As the primary contact person for all matters regarding our label solutions, you will independently manage our international B2B customer base, from order processing and pricing to delivery date coordination.
• You will work actively and cross-departmentally with our field sales teams, logistics, and production to ensure smooth, first-class customer service.
• You will provide sound advice on technical solutions, coordinate sample shipments, and support operational capacity planning.
• You will continuously monitor relevant market developments within the Benelux region to specifically and goal-orientedly develop your assigned customer base.
• You will proactively contribute to the design and continuous optimization of internal service processes to actively contribute to long-term company success.

Required Qualifications:

• Successfully completed commercial or technical training, a corresponding degree, or a comparable qualification that ideally prepares you for this role.
• Sound professional experience in B2B sales or customer service, ideally in the area of products requiring explanation within an international environment.
• Fluent and business-fluent language skills in both Dutch and English.

Skills for your success:

• Creative mindset and entrepreneurial action with great motivation to drive innovative projects within the team.
• Strong communication skills to independently build and maintain sustainable, close customer relationships.

What We Offer Here is an insight into the great benefits that may await you: Financial Benefits: Benefit from our award-winning company pension scheme, capital-forming benefits (VwL), and Corporate Benefits (discounts with various providers). Additional payments: You will also receive holiday and Christmas bonuses, an employee-refer-an-employee bonus, and tax-free meal allowances (up to €40 per month; €25 for non-remote employees). Leisure and Flexibility: Start with 30 days of vacation (potentially +3 days with trust-based working hours) and parental leave in accordance with statutory regulations. Flexible working models: We offer flexible working hours, trust-based working hours, and, depending on your role, 2 days of Home Office per week or the option for fully remote work. Well-being and On-site Benefits: *Access an app for mental health, participate in health campaigns with our company doctor, and receive discounted access to a Europe-wide sports program (Urban Sports Club). Amenities: Enjoy a monthly massage service and subsidized meals on-site for employees at the location. *Use JobBike leasing, free parking with charging stations for electric vehicles, and various annual events and campaigns. Continuous Development: We invest in you with individual training and a personalized Individual Development Plan. Social Engagement: Get involved in volunteer activities to support non-profit organizations.

Why join Avery Dennison We are a world-leading company in the field of material science and digital identification solutions with locations in over 50 countries and around 35,000 employees worldwide. We develop and manufacture a variety of labeling and functional materials that enhance product packaging, carry information to connect the physical and digital worlds, and improve customers' product performance. Learn more at www.averydennison.com. At Avery Dennison, we cooperate with the largest brands in the FMCG, apparel, automotive, and pharma sectors. Our location in Schwelm, founded in 2002, offers a team-oriented and dynamic environment. It supports our Label and Packaging Materials and Graphics divisions (materials for labels and packaging as well as graphics solutions) and employs around 110 talented employees. The main functions at this location include Sales, Customer Service, and Business Development. This opens diverse career paths and development opportunities.

Equal Opportunity Avery Dennison is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected status for employment. If you are unable to use our online application process due to a disability, please contact us to request a reasonable accommodation: Requestaccomodation@eu.averydennison.com. In the EMEA region, we promote an inclusive culture through active Employee Resource Groups (ERGs) such as Elevate, Unite, and our Mental Health group. Please visit our DE&I page to learn more about our approach to Diversity, Equity, and Inclusion.

Pay Transparency Statement The salary range for this position is 33,180 - 53,088 EUR / year. The above-mentioned base salary range corresponds to what Avery Dennison expects as reasonable compensation for this position at the time of this publication. Actual salaries vary within the range and may be above or below the range under certain circumstances, depending on various factors, including but not limited to the relevant skills, experience, education, and qualification of the candidate, as well as the scope and complexity of the position, responsibilities, and regular and/or necessary travel required for the position, which may vary depending on the candidate pool. Avery Dennison reserves the right to change this information at any time within the framework of applicable law.