Customer Service Team Leader (Strong Chinese)

1. Order Visibility

Collect and consolidate special order projections (e.g., big volume, short lead time) Translate demand signals into actionable insights for Operations (capacity & material readiness) Ensure forward visibility of risks and constraints

1. Order Trend Analysis & Risk Alert

Analyze historical order patterns and deviations Engage customers to validate abnormal demand signals Provide early warnings (heads-up) to internal...

• Proficient Chinese and English skills
• Bachelor degree
• 9-10 years working experience
• Excellent written, verbal and telephone skills
• Strong data entry and organizational skills. Detailed oriented and good follow-up skills
• Knowledge of technical aspects of assigned product lines and customers
• Able to effectively manage many priorities and issues
• Understanding of applicable computer systems, such...