Associate IT Operation and Support Engineer

This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is you

Experience in working as operations or support engineer

Experience in Windows and Linux/UNIX system administration

Medium to strong grasp of relational databases and SQL

Advanced Troubleshooting skills in a multi-user environment

Advanced English proficiency (spoken and written)

Nice-to-have skills:

Scripting (SQL, Shell, PowerShell, Batch) experience to produce solutions and perform troubleshooting

Knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices

Strong grasp of Internet network concepts, protocols and associated services (TCP/IP, HTTP, FTP, SCP, DNS)

Experience using monitoring tools

Ability to prioritize assignments handles shifting deadlines, multitasking, and work independently as well as in a team environment

Ability to exercise good judgment, to independently assess risk, and to make critical decisions

Willingness to work flexible shifts

This is your role

Monitoring system operations and troubleshoot problems

Analyzing root causes of operational malfunctions and provide resolutions

Resolving operational problems within the defined schedules and service level agreements

Driving incident resolution and process improvements to minimize impact to the production environment and business partners

To develop a support plan to prioritize and resolve issues

To address customer issues promptly and accurately

To work closely with business partners, vendors and technical groups to provide support and escalations for technical incidents.

To develop preventive measures and document issue resolution procedures

Please note that the job position requires 24/7 support and we provide bonuses for working in different shifts.

What awaits you at Avenga? W e take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength .