HR Manager

The Human Resources Manager is responsible for overseeing all HR functions within the organization, ensuring effective workforce management across store operations. This role focuses on recruitment, employee relations, performance management, compliance, and organizational development to support business growth in a fast-paced retail environment.

Key Responsibilities:

1. Recruitment & Staffing

Lead end-to-end recruitment for store and head office roles (e.g., cashiers, store supervisors, warehouse staff)

Develop manpower plans based on store expansion and operational needs

Coordinate with hiring managers to ensure timely deployment of employees

1. Employee Relations

Address employee concerns, grievances, and disciplinary cases

Promote a positive work environment and strong company culture

Conduct employee engagement activities and retention programs

1. Performance Management

Implement performance appraisal systems for store personnel

Monitor employee productivity, attendance, and overall performance

Coach and guide managers on handling performance issues

1. Training & Development

Identify training needs and implement learning programs (e.g., customer service, product handling, compliance)

Oversee onboarding and orientation of new hires

Support leadership development for store supervisors and managers

1. Compensation & Benefits

Ensure proper implementation of payroll, benefits, and incentives

Benchmark compensation to remain competitive within the retail industry

Manage government-mandated benefits and compliance

1. HR Operations & Compliance

Ensure compliance with labor laws, company policies, and DOLE regulations

Maintain accurate employee records and HR documentation

Develop and update HR policies aligned with business needs

1. Strategic HR Support

Partner with management in organizational planning and store expansion

Analyze HR metrics (turnover, absenteeism, hiring timelines)

Recommend HR strategies to improve efficiency and employee retention

Bachelor’s Degree in Human Resources, Psychology, Business Administration, or related field

At least 5–8 years of HR experience, with at least 2–3 years in a managerial role

Experience in retail, food service, FMCG, or convenience store operations is highly preferred

Strong knowledge of labor laws and HR best practices

Excellent leadership, communication, and problem-solving skills

Ability to handle multi-branch/store operations