CLEANING OPERATION MANAGER

Core Responsibilities Site & Operations Oversight: Manage daily and long-term cleaning schedules, deep-cleaning projects, and routine quality-control site inspections. [1, 2, 3] Manpower & Team Management: Lead, schedule, and train cleaning supervisors and staff, conduct pre-shift briefings, track attendance, and handle performance appraisals or disciplinary matters. [1, 2, 3] Client Relations: Liaise directly with clients to review Key Performance Indicators (KPIs), resolve service complaints, and address urgent or emergency cleaning requests. [1, 2, 3, 4] Safety & Compliance: Enforce Workplace Safety and Health (WSH) guidelines, proper chemical handling, and adherence to standard operating procedures (SOPs). [1, 2, 3] Inventory & Cost Control: Monitor stock levels of cleaning supplies and equipment, place purchase orders, and assist with site budgeting or P&L reporting. [1, 2, 3, 4]