Workshop Supervisor

Responsibilities:

Team & Workflow Management:

Supervise daily activities of mechanics, technicians, and support staff

Assign jobs based on each mechanic’s strength and skill set

Create daily duty roster and ensure proper manpower coverage

Ensure smooth workflow to avoid idleness and delays in the workshop

Conduct daily morning huddle with MD to align on vehicles scheduled to go out and coordinate new vehicles coming into the workshop every day

Technical & Quality Control:

Assist assigned mechanics with vehicle diagnosis Be directly involved in complex diagnostics with the technician Ensure all repairs and diagnostics meet manufacturer and company standards Conduct final quality checks and road tests before vehicle release Sign off all job cards completed by mechanics and service advisors before release

Operations & Compliance:

Ensure all pre and post-checks on job cards are done and properly ticked by Service Advisors with a qualified technician Enforce workshop safety, cleanliness, 5S, and PPE compliance Ensure proper use, maintenance, and calibration of workshop tools and equipment Schedule preventive maintenance for all workshop equipment

Inventory, Cost & Reporting:

Manage workshop tools, equipment, and inventory of spare parts/consumables

Minimize wastage and ensure correct parts are used for each job

Prepare cost estimates and submit daily/weekly progress reports to management

Track technician productivity, turnaround time, and first-time-fix rate

Customer & Training:

Liaise with Service Advisors on customer complaints, job updates, and technical issues

Handle technical customer escalations professionally

Train and mentor junior technicians

Conduct weekly toolbox talks on safety and technical topics

Requirements:

Minimum qualification of a BSC 1 year of previous experience in a similar role