Customer Service Executive

Your tasks

Job Responsibilities

• Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
• Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction

• Being customer centric – encouraging them to provide us with feedback from their experiences, hearing about their ideas and suggestions which can the team/ organisation be closer to our customers
• Conduct post sale policy and claims verification

• Support validation, updating and dissemination of reports, production tracking, sales reporting
• Follow up on outstanding premium from failed instalment payments

• Provide support for marketing promotion/campaign fulfilments
• Prepare accurate and professional customer correspondence, including emails and outgoing mail

• Handle call back requests from customers
• Handle policy maintenance matters including endorsements and policy cancellations

• Handle customer service email correspondences within SLA(Service Level Agreement)
• Work closely with the different departments to support the effective processing of the transactions

• Participation in User Acceptance Test (UAT) when required
• Actively participate in process improvement sessions, providing constructive feedback and suggestions.

• Perform other duties as per business requirements

Requirements

Job Requirements

• Diploma/Degree qualification, with at least 2 years of relevant experience in General Insurance operations
• Good understanding of General insurance policies and terminology is preferred

• Possess a strong customer centric personality and mindset
• Possess a pleasant and cheerful disposition

• Commendable interpersonal and communication skills
• Highly independent, self-motivated and collaborative in team setting

• Attention to detail and strong organizational skills with the ability to multi-task
• Excellent English literacy skills, speaks and writes well

• Good listening and analytical skills
• Maintain good relationship with other departments / business partners

Must be certified with BCP and PGI certifications.