Customer Service Agent
An exciting opportunity has arisen for a Customer Service Advisor to join a growing fashion and lifestyle brand on a permanent, part-time basis. Working remotely, this role is ideal for someone who enjoys building relationships, solving problems, and delivering an exceptional customer experience. With flexible hours across weekends and evenings, this position offers the opportunity to become part of a customer-focused team, supporting customers across email, live chat and social media channels. The successful candidate will play a key role in creating positive customer interactions, resolving queries efficiently, and helping to build long-term customer loyalty.
CUSTOMER SERVICE ADVISOR ROLE:
- Acting as the first point of contact for customers across email, live chat and social media channels
- Delivering a friendly, professional and personalised customer experience on every interaction
- Managing a variety of customer enquiries, including orders, payments, deliveries, returns and product information
- Taking ownership of customer queries through to resolution, ensuring a positive outcome wherever possible
- Responding to customer feedback and reviews in line with the brand's tone of voice
- Building strong product knowledge in order to provide accurate and helpful advice
- Identifying customer trends, feedback and recurring issues, sharing insights with the wider team
- Supporting customer retention and loyalty by creating positive and memorable experiences
CUSTOMER SERVICE ADVISOR ESSENTIALS:
- Previous experience within a customer service, customer support or customer-facing role
- Excellent written communication skills with the ability to adapt tone to different audiences
- A customer-first approach with a genuine desire to help and support others
- Strong problem-solving skills and the ability to use initiative when resolving queries
- Excellent attention to detail, particularly when managing customer information and orders
- Comfortable working independently within a remote environment
- Ability to manage multiple enquiries and priorities within a fast-paced setting
- Strong organisational skills and confidence using digital systems and online communication platforms
- Availability to work flexibly between Friday and Monday, including evenings where required
CUSTOMER SERVICE ADVISOR BENEFITS:
- Fully remote working
- Flexible part-time hours
- Generous holiday allowance, including birthday leave
- Health and wellbeing support
- Private medical cover following a qualifying period
- Pension scheme
- Discretionary bonus opportunities
- Employee discount
If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note that due to the high volume of applications that we receive, only successful applicants will be contacted. For information on how we process personal information, please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.