Client Service & Fund Admin Associate

Main Responsibilities

1. Provide client servicing support which includes but is not limited to:

• Collating, checking and maintaining client KYC documents and other related information as required under the respective policies;
• Communicating with clients to collect and verify their personal, financial, investment or other details;
• Preparing and ensuring satisfactory completion of client onboarding documentation;
• Managing, organising and filing clients’ documentation;
• Preparing and distributing client activity reports and up-to-date position statements.

1. Provide fund administration support which includes but is not limited to:

• Liaising / following up with service providers to coordinate compliance reviews;
• Incorporating new investment entities and setting up new bank accounts / new entities;
• Preparing subscription documents for new placements;
• Collating corporate secretarial documents and instructing service providers to perform share allotments / transfers;
• Tracking fund-level invoices and preparing payments requests for approval;
• Overseeing preparation of fund-level accounts, tax assessments, AGM preparation and annual returns filings to satisfy statutory and regulatory requirements.

1. Collaborate with other team members on the above responsibilities to ensure a seamless client experience and build / maintain strong client satisfaction / retention, repeat business and referrals;

1. Support the team with any ad hoc expense claims, billing/ invoicing, reporting, scheduling, event coordination and other office-related or administrative tasks / activities;

1. Contribute ideas to improve processes and updates in internal SOP documents.

Required Skills

1. Communication – Excellent verbal and written communication skills (English is required, other languages desirable);

1. Interpersonal Skills – Active listening skills and the ability to build rapport with High Net Worth Individuals;

1. Organization – High attention to detail, ability to manage multiple tasks, and strong time management;

1. Problem-Solving – Strong numerical and analytical skills to address client concerns and find effective solutions (financial and accounting literacy desirable);

1. Client-Centricity – Patient, empathetic, and proactive approach to serving clients.

1. Ethical Conduct – High integrity, responsibility and adherence to confidentiality and data privacy standards when handling sensitive client and business information.

Required Experience / Qualifications

1. Education – Bachelor’s Degree in related field preferred;

1. Technical Skills – Strong proficiency in MicrosoftOffice (Excel, Word, Power Point), familiarity with ERP / CRM systems (Xero, Salesforce, Hubspot), familiarity with Singapore corporate secretarial activities;

1. Prior Experience – 3-5 years relevant experience in client servicing and/or fund administration roles in financial or professional services industry (wealth management or private banking desirable).