Scheduler Liaison

About the company

_About Auger_ We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.

Your tasks

_The Role_ In the Diary Coordinator role, you will be part of a team responsible for scheduling appointments for our 160 nationwide engineers. We aim to provide exceptional service, visiting our policyholders as quickly as possible and sending the engineer with the right skills and equipment to solve our customer’s issue. This must be balanced with looking after our engineers on the road, ensuring that their working day is manageable and workload is spread evenly amongst the entire team.

Requirements

_Preferred experience_

• Experience in scheduling, planning, dispatch or resource coordination, ideally for a mobile or field workforce
• Strong knowledge of UK postcodes & geography
• Excellent communication skills, both verbal and written
• Worked within a fast-paced administration team environment
• Outstanding customer care
• Problem-solving skills

_We'd love to hear from you if_

• You are eager to understand and adhere to the ‘Auger Way’
• You are confident in finding solutions and overcoming unforeseen challenges
• You take pride in the high standard of your work
• You are enthusiastic, self-motivated and like to take ownership
• You are ready to kick start your Auger career - we want our working relationship to be a longstanding one!
• Willing to work towards a professional qualification
• You have a clear DBS

What we offer

_Financials_

• Salary between £24,784.50 - £28,306.47 dependant upon experience.
• Annual Bonus – approx. £2000 - £2500
• 5.5% Pension Contribution

_Leave_

• 22 Days Annual Leave + 8 Bank Holidays
• AL increases to 25 days within 5 years' service
• Enhanced bereavement, sickness and maternity / paternity leave

_Benefits_

• Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
• 2 company-wide events per year & regular team socials
• A focus on training, development & career progression
• £1000 for successful employee referrals
• A modern, social office environment & facilities
• Access to discounted Mortgage & Insurance Services

How to apply

_Our interview process_

• Stage 1 - Short 15 min phone call with our HR team
• Stage 2 - Interview with management at our HQ

Other

_Do you have what its takes?_ We're looking for a Scheduler Liaison to join the Auger team based at our state-of-the-art head office in Wallasey.

_Working Hours_

• Full Time – 37.5hrs per week