Technical Advisor / Repair Receptionist
Today's Audemars Piguet is built upon rare talents and contributions passed down from generation to generation over a long period of time, and we wish to pass these on to future generations. While being inspired by the achievements of our predecessors, we are a company that is excited by the infinite possibilities of the future, always staying positive and future-oriented, pursuing excellence in every field. Please become a member of the Audemars Piguet family and carve out your wonderful career together with us!
As a Technical Advisor / Repair Receptionist at Audemars Piguet, you will play a role in providing accurate and polite guidance to customers regarding watch repairs. This is a position that requires technical skills and knowledge related to watch repair.
Responsibilities: Customer Service
- Customer service regarding watch repairs at the reception
- Guidance and sales of items such as straps
Watch Repair & Quotation Creation
- Watch repair, battery replacement, bracelet adjustment
- Creation of quotations regarding repairs
Technical Support regarding watch repairs Other
- Customer correspondence via telephone, SNS, and email
- Administrative tasks using dedicated systems and Excel
- Watch shipping operations
- Communication with Headquarters (mainly email, English)
• Customer service at reception: approx. 40%, back-office watch repair/administrative tasks: approx. 60% • English is used partially for communication with Headquarters, documents/systems, and customer service
Requirements:
- At least 2 years of specialized education from a domestic or international watch school
- 3 or more years of experience in watch repair or watch repair support/customer service
- Basic PC skills (Outlook, Excel, Word, PowerPoint)
- Basic English skills (fluency is not required, but it will be necessary for customer service and training)
Audemars Piguet provides equal opportunities for all, competitive compensation, a comfortable working environment, and benefits.
Working Hours: Shift work from 10:30 to 19:45, 7.5 hours per day (Break: 60 minutes) Annual Holidays: Around 122 days (varies between 8 to 12 days/month depending on the number of Saturdays, Sundays, and public holidays in the calendar) Annual Paid Leave Other Paid Leave: Sick leave, hospitalization leave, congratulatory/condolence leave Other Unpaid Leave: Childcare nursing leave, nursing care leave, maternity leave, parental leave, caregiver leave Retirement Allowance: Available Social Insurance: Fully provided Commuting Expenses: Provided (up to 50,000 yen/month) Other: Defined contribution pension, income indemnity insurance, various insurance (income indemnity insurance, hospitalization lump-sum benefit insurance, severe disability compensation insurance), lunch expense support (7,000 yen/month) Language training support (English, French)