front desk manager

Education:

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience.

Work site environment:

Non-smoking. Air conditioned.

Tasks:

• Develop and implement policies and procedures for daily operations.
• Supervise staff.
• Conduct training sessions.
• Negotiate with clients for the use of facilities.
• Perform front desk duties.
• Enforce policies and procedures.
• Address customers' complaints or concerns.
• Assist clients/guests with special needs.
• Establish work schedules.

Supervision:

11-15 people.

Work conditions and physical capabilities:

• Fast-paced environment.
• Work under pressure.
• Tight deadlines.
• Attention to detail.
• Combination of sitting, standing, walking.

Personal suitability:

• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Initiative.
• Team player.

Screening questions:

• Are you available for shift or on-call work?.
• Are you available to start on the date listed in the job posting?.
• Do you have experience working in this field?.
• Do you have the required certifications listed in the job posting?.
• Do you meet the language requirements listed in the job posting for the position (English or French)?.

Employment terms options:

• Early morning.
• Evening.

Experience:

1 year to less than 2 years.

Employment terms options:

• Morning.
• Day.
• Weekend.

Health benefits:

• Disability benefits.
• Health care plan.
• Paramedical services coverage.

Financial benefits:

• Bonus.
• Life insurance.

Other benefits:

• Paid time off (volunteering or personal days).
• Parking available.
• Travel insurance.
• Wellness program.

Support for youths:

• Participates in a government or community program or initiative that supports youth employment.
• Offers on-the-job training tailored to youth.
• Offers mentorship, coaching and/or networking opportunities for youth.
• Provides awareness training to employees to create a welcoming work environment for youth.