Valet Spa

Company Description

Etéreo, Auberge Collection is located in Mexico's Riviera Maya, within the luxurious Kanai development, just 48 kilometers from Cancún International Airport. Situated in a protected mangrove forest along a pristine stretch of the Caribbean Sea, the resort offers 75 luxury accommodations, ranging from 875-square-foot studios to 3,925-square-foot three-bedroom Penthouse suites. Each ocean-view retreat features expansive private terraces with floor-to-ceiling glass doors, spa-style bathrooms with double vanities and deep soaking tubs, and a thoughtful design that blurs the line between indoors and out. From outdoor adventures that immerse guests in the region's natural wonders to hands-on experiences with local artisans, the resort's programming, both on and off-site, is designed to celebrate the vitality of Yucatán and its rich cultural heritage. The resort's flagship restaurant, Itzam, offers exquisite modern Mexican cuisine with local ingredients, complemented by panoramic ocean views from its outdoor tables, terrace, and private dining room, Pixán. To further celebrate the destination's culture and history, the resort's outdoor restaurant, Che Che, pays homage to the Nikkei tradition, fusing Japanese techniques with Latin American ingredients, while dinners on the sand at El Changarro complete a culinary proposition based on discovery. For those seeking wellness, SANA, an Auberge Spa, offers a serene sanctuary of healing with a cenote-inspired pool, drawing inspiration from ancestral practices while embracing modern wellness trends.

For more information: http://auberge.com

Follow Etéreo on Facebook and Instagram @EtereoAuberge

Job Description

• Give a warm welcome to all guests, striving to provide exceptional service.
• Be able to communicate professionally and effectively in the languages used in the spa.
• Have perfect knowledge of all treatments currently offered on the spa service menu, as well as any ongoing promotions or offers.
• Have in-depth knowledge of the product lines used in the spa, both for retail sale and professional use, and be fully capable of offering our guests advice and recommendations on products to drive retail sales.
• Stay aware at all times of the guest's location within the spa, ensuring that no guest is left unattended.
• Stay up to date with any changes in reservations made at the spa reception.
• Facilitate a smooth transition between the guests' relaxation time and their spa treatment experience.
• Ensure that massage therapists are perfectly aware of any special indications or contraindications, so that the spa service is tailored to the specific needs of our guests, as described in their medical consultation form.
• Ensure that no guest's personal belongings are forgotten and, should this occur, communicate it immediately to the guest, the spa concierge, and the management and security department.
• Ensure that all guest comments and feedback are communicated to the spa management for prompt follow-up.
• Care for assigned areas with meticulousness and pride, as well as linen areas and storerooms, ensuring they are organized according to specific standard operating procedures (SOP), keeping them clean and orderly at all times.
• Maintain a daily control of dirty and clean linen brought from the laundry, as indicated in the spa valet service checklist.
• Perform monthly linen inventories.
• Offer guided tours of the spa.
• Show proactivity and be a strong team member to achieve department goals.
• Foster an atmosphere of wellness within the hotel and among the spa team at all times.

Requirements

• Two years of experience, preferably in a top-tier spa or luxury hotel, will be valued.
• Intermediate English level

Additional Information

About Auberge Collection

Auberge Collection is an exclusive portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, they all share a carefully conceived vision of luxury, bringing the spirit of their destination to life through captivating design, exceptional gastronomy, innovative wellness experiences, and distinguished, always attentive and discreet service.

With 30 truly unique hotels, resorts, and residences, Auberge invites its guests to create unforgettable stories in some of the world's most coveted destinations.

For more information…: https://auberge.com

Connect with Auberge Collection through its official channels. Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a private group of global family-owned brands, with a presence in the automotive, entertainment, hospitality, investment, and sports sectors.

Founded in 1969 and headquartered in Houston, Texas, the company is led by its CEO, Dan Friedkin, and is distinguished by a clear mission: to develop innovative brands that redefine established standards.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL, and Westside Lexus.

For more information, please visit https://www.friedkin.com