Spa Supervisor

Company Description

Esperanza, Auberge Collection is the most iconic seaside refuge in Los Cabos, located within the exclusive community of Punta Ballena. With views of a private beach and incomparable panoramas of Land’s End, the resort embodies barefoot luxury infused with the vibrant spirit of Baja.

Lodging options include 44 casitas, 45 villas, nine suites, and four haciendas, each designed to immerse guests in the natural beauty of the coast. The culinary offering stands out with six unique restaurants, including the iconic Cocina del Mar, whose intimate outdoor terraces sit spectacularly on the water's edge. The resort also houses the award-winning Spa at Esperanza, a sanctuary of wellness and renewal inspired by the healing traditions of Baja. Guests enjoy four spectacular pools—including an exclusive two-tier adult infinity pool and a family pool—as well as tennis and pickleball courts, access to world-class golf courses, and the Auberge Adventures program, which offers unique land and sea experiences that can only be found in Cabo.

Job Description

• In coordination with the Director, distributes and assigns the work tasks corresponding to each person and supervises the final result.
• Prepares a daily, weekly, monthly, and more long-term work plan in advance to achieve work objectives.
• Delegates functions according to the degree of responsibility to people who are considered suitable in advance.
• Ensures that all staff carry out the operating procedures of the department and hotel.
• In coordination with management, ensures that training programs are carried out as scheduled.
• Supervises that treatment reservations requested are correctly prepared and confirmed through established means.
• Coordinates the preparation of commission reports.
• Prepares reports and documents necessary for human resources administration.
• Manages the spa management agenda.
• Gathers weekly stationery requirements and prepares requisitions for the warehouse.
• Performs any report or task requested by the spa management.
• Prepares purchase requisitions.
• Prepares warehouse requisitions.
• Coordinates the preparation of inventories.
• Promotes the sale of spa services, products, and items.
• Serves as a liaison between management and other spa members, taking charge of keeping all staff working there informed.
• Serves as a liaison between spa management and other hotel areas, maintaining an excellent relationship with all of them and carrying out all procedures that must be followed to authorize commission payments, check processing, reports to human resources, and follow-up on purchase orders.
• Is responsible for ensuring that the staff under their charge performs their work in accordance with the standards established by Esperanza an Auberge resort & LQA.
• Prepares maintenance orders.
• Prepares warehouse exits.
• Is responsible for supervising the cleanliness of all spa areas.
• Reports any defect or equipment in poor condition to the spa management.
• Knows and explains the service menu perfectly in English.
• Assists by providing tours or attending to press representatives or travel agents.
• Interacts with our guests politely using the standards established by Esperanza an Auberge Resorts & LQA, resolving any doubts or questions they may have.
• Configures treatments in the system when required and instructs the rest of the staff so they learn how to do it.
• Ensures that reservation and group sales reports are prepared when required.
• Performs monthly departmental expense control (check book).
• Coordinates the preparation of the activities program and confirms participation to the instructors.
• Replaces the Manager on their days off and vacations.

• Coordinates departmental expense control.
• Supervises that sales deposits, including cash, are performed correctly.

Requirements

Requirements

Mandatory

• Must be willing to work a flexible schedule to carry out all tasks and responsibilities.
• Must always have a positive and motivating attitude, transmitting it to collaborators and guests.

• Must have total knowledge in the area.

• Must show professionalism and be oriented toward Luxury service.

Desirable

• Must work in a safe, prudent, and organized manner.
• Must be able to work in a team and relate to different levels, maintaining a cordial and affectionate relationship with all collaborators.

Language

• Advanced English, Oral and Written

Education Level

• Bachelor's degree or equivalent experience

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Although each property is unique, they all share a handcrafted approach to luxury and convey the soul of the destination through captivating design, exceptional gastronomy, innovative spas, and friendly yet discreet service. With 30 unique one-of-a-kind hotels and resorts, Auberge invites its guests to create unforgettable stories in some of the most desired destinations in the world.

For more information: auberge.com

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