Spa Lead

Company Description

Etéreo, Auberge Collection is located in Mexico's Riviera Maya, within the luxurious Kanai complex, just 48 km from Cancun international airport. Situated in a protected mangrove forest along a pristine stretch of the Caribbean Sea, the complex offers 75 luxury rooms, ranging from 81 m² studios to 364 m² three-bedroom penthouse suites. Each ocean-view accommodation features spacious private terraces with floor-to-ceiling glass doors, spa-style bathrooms with double vanities and tubs, and a thoughtful design that blurs the line between indoors and outdoors. From outdoor adventures that immerse guests in the natural wonders of the region to hands-on experiences with local artisans, the programming inside and outside the resort is designed to celebrate the vitality of Yucatán and its rich cultural heritage. The resort's flagship restaurant, Itzam, offers sophisticated modern Mexican cuisine focused on local ingredients, complemented by panoramic ocean views from its outdoor tables, the lounge terrace, and the private dining room, Pixán. To further celebrate the destination's culture and history, the resort's outdoor restaurant, Che Che, pays homage to the "nikkei" tradition, blending Japanese techniques with Latin American ingredients, while dining on the sand at El Changarro completes a culinary program based on discovery. For wellness lovers, SANA, an Auberge Spa, offers a serene sanctuary of healing with a cenote-inspired pool, based on ancient practices and embracing modern wellness trends.

For more information: http://auberge.com

Follow Etéreo on Facebook and Instagram @EtereoAuberge

Job Description

Join our team as Spa Lead; the position supervises the technical and daily operation of the Spa Therapists team, ensuring the quality, safety, and personalization of treatments. Its scope includes opening and closing facilities, reviewing the schedule, preparing cabins and products, training and evaluating the team, inventory control, applying cleaning standards, and supporting the operation and guest experience.

• Supervise check-in, keys, alarms, and initial therapist operating procedures.
• Supervise the preparation of cabins, professional products, supplies, and support items; verify lighting, cabin sound, and general spa areas.
• Review the schedule, reservations, and Spa systems to confirm treatments, therapists, and special requests.
• Coordinate labeling, pricing, arrangement, dosage, storage, and end-of-day inventory reports. Control of professional products, boutique, supplies, and inventories.
• Ensure the application of hygiene standards, use of chemicals, PPE, and linen handling.
• Understand and follow up on B4T reports, cash procedures, reports, payroll, and invoicing.
• Supervise knowledge and execution of facial treatments and their associated products; evaluate technique, train, and follow up on therapist development.
• Ensure each treatment is performed according to the protocol, duration, and authorized standard of Etéreo, Auberge Collection.

Requirements

• One year in the position, preferably in luxury hospitality.
• Availability to commute daily to the workplace and work according to the operational schedule.
• Current certifications in massage techniques, facial care, body treatments, or wellness therapies. Desirable training in supervision, training, and first aid.
• Reservation system, Opera Cloud, POS, evaluation forms, inventories, professional products, cabin equipment, and training materials.
• Advanced English

Additional Information

About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: https://auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit https://www.friedkin.com