Sommelier

Company Description

Just 30 minutes from San José del Cabo International Airport, Chileno Bay Resort & Residences, Auberge Collection is a modern beachfront hotel located on the most coveted beach for swimming in Los Cabos. Combining a fresh and modern style with an active and engaging spirit, the resort offers an ideal getaway for families, friends, and couples alike.

The accommodation includes 101 rooms and 82 spacious two, three, and four-bedroom villas with panoramic ocean or mountain views. At the heart of the resort lies an impressive three-tier infinity pool, complemented by a swimmable ocean cove and H2O Cave, which hosts a wide range of water activities. Wellness is central to Sol, The Spa at Chileno Bay, a serene sanctuary offering transformative rituals and a movement studio designed to nurture mind, body, and spirit. Guests can savor innovative Latin-contemporary cuisine at the outdoor restaurant COMAL, Mediterranean-inspired dishes at YAYA, and tacos and tequila with their toes in the sand at TnT.

Job Description

The holder of this position is responsible for creating strategies for the correct functioning of the department; likewise, they will propose initiatives to exceed the expectations of guests and villa owners, and create unique experiences that positively impact the guest's relationship with the hotel.

Duties and Responsibilities:

• Wine service in the different outlets of the resort (sales, bottle service, assistance to the guest and floor team).
• Maximize wine sales through training, strategies, and daily floor work.
• Maintenance of wine cellars and general wine stocks (assortment, arrangement, organization, cleaning).
• Assistance in supervision tasks in the F&B department.
• Staff training.
• Administrative support (orders, PO, sales reports, etc.).
• Create and update the wine list in coordination with the chefs and the food and beverage manager.
• Recommend food and wine pairings.
• Advise customers on wines according to their personal tastes and the chosen dish.
• Inform customers about different varieties of wines.
• Ensure that wines are served at the appropriate temperature and in the appropriate glassware.
• Store opened bottles properly so they maintain their flavor.
• Manage the cellar and ensure it is well-stocked.
• Train service staff on available wines.
• Negotiate purchase prices with suppliers.
• Comply with all health and safety regulations.
• Responsible for supervising and/or performing wine inventory whenever necessary.
• Maintain strict control of the entry and exit of wine bottles from the warehouse, cellar, and/or storerooms.
• Handle all guest requests in a polite and efficient manner, reporting all guest suggestions or complaints politely to their supervisors.
• Co-responsible for the proper collection and control of checks for all food or beverage.
• Handle (properly and responsibly) the SMS/POS system perfectly.
• Ensure good communication with the kitchen, bar, and supervision staff.
• Ensure a professional, warm, and sincere image, as well as impeccable personal hygiene.
• Support new staff by offering training for their immediate integration.
• Know and carry out the information in their training manual.
• Maintain a good working relationship with colleagues in the consumption center as well as those in other departments.
• Attend daily briefings and participate actively.
• Attend monthly department meetings and any other meeting or training as required.
• Possess extensive knowledge of cigars.
• Execute additional tasks to those indicated in this job description that are dictated by their immediate supervisors, whether related or not to their department.
• Proper handling of company assets, strictly following finance policies and procedures.
• Maintain operating equipment and supplies to ensure the proper operation of the consumption center.
• Protect Hotel assets.
• Effectively maintain high ethical standards by being an example.
• Ensure a professional, warm, sincere image and correct management of body language, as well as impeccable personal hygiene.
• Follow uniform and personal appearance standards.

Requirements

• Must be willing to work a flexible schedule to carry out all tasks and responsibilities.
• Must always have a positive and motivating attitude, transmitting it to colleagues and guests.
• Must have total knowledge in the area.
• Must show professionalism and be oriented toward Luxury service.
• Must work in a safe, prudent, and organized manner.
• Must be able to work in a team and relate to different levels, maintaining a cordial and affectionate relationship with all collaborators.
• Advanced English.
• High school diploma or equivalent experience.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Although each property is unique, they all share a handcrafted approach to luxury and convey the soul of the destination through captivating design, exceptional gastronomy, innovative spas, and friendly yet discreet service. With 30 unique hotels and resorts, Auberge invites its guests to create unforgettable stories in some of the most desired destinations in the world.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, Threads and LinkedIn @Auberge and #AlwaysAuberge