Waiter (Temporary)

Company Description

Esperanza, Auberge Collection is the most iconic seaside refuge in Los Cabos, located within the exclusive community of Punta Ballena. With views of a private beach and incomparable panoramas of Land’s End, the resort embodies barefoot luxury infused with the vibrant spirit of Baja.

Lodging options include 44 casitas, 45 villas, nine suites, and four haciendas, each designed to immerse guests in the natural beauty of the coast. The culinary offering stands out with six unique restaurants, including the iconic Cocina del Mar, whose intimate outdoor terraces sit spectacularly on the water's edge. The resort also houses the award-winning Spa at Esperanza, a sanctuary of wellness and renewal inspired by the healing traditions of Baja. Guests enjoy four spectacular pools—including an exclusive two-tier infinity pool for adults and a family pool—as well as tennis and pickleball courts, access to world-class golf courses, and the Auberge Adventures program, which offers unique land and sea experiences that can only be found in Cabo.

Job Description

You are responsible for the correct functioning of food and beverage management to provide exceptional service under current service standards, being versatile and maximizing resources; multitasking is imperatively expected.

Duties and Responsibilities

• Provide professional, courteous, and efficient service at all times following current standards and established service sequences.
• Take orders and serve any food and/or beverage and/or any other item.
• Perform all assigned tasks or responsibilities efficiently.
• Be fully willing to rotate to any consumption center or any other department that the hotel designates at any designated time.
• Have complete knowledge of all services and areas offered by the hotel.
• Total knowledge of the beverages and food offered in all consumption centers.
• Responsible for performing up-selling of food, beverages, and wines.
• Responsible for keeping your work area and other areas of the hotel clean and well-organized at all times.
• Proper use, adequate storage, and transportation of equipment to avoid breakage; as well as avoiding waste of supplies, stationery, etc.
• Handle all guest requests in a courteous and efficient manner, reporting all guest suggestions or complaints politely to supervisors.
• Responsible for the correct billing and control of checks for all food or beverage.
• Handle (adequately and responsibly) the SMS system perfectly.
• Ensure good communication with the kitchen, bar, and supervisory staff.
• Ensure a professional, warm, and sincere image, as well as impeccable personal hygiene.
• Support new staff by offering training for their immediate integration.
• Know and carry out the information in your training manual.
• Maintain a good working relationship with colleagues in the consumption center as well as those in other departments.
• Setup and reset of tables, service stations, and special events.
• Report to work punctually with a complete and clean uniform.
• Attend daily briefings and participate actively.
• Attend monthly department meetings and any other meeting or training as required.
• Knowledge and handling of the wine list.
• Possess extensive knowledge of cigars.
• Execute additional tasks beyond those indicated in this job description as dictated by immediate supervisors, whether related or not to your department.
• Appropriate handling of company values, strictly following finance policies and procedures.
• Maintain operating equipment and supplies to ensure the proper operation of the consumption center.
• Protect Hotel assets.
• Effectively maintain high ethical standards by being an example.
• Ensure a professional, warm, sincere image and correct management of body language, as well as impeccable personal hygiene.
• Follow uniform and personal appearance standards.

Requirements

Mandatory

• Must be willing to work a flexible schedule to carry out all tasks and responsibilities.
• Must always have a positive and motivating attitude, transmitting it to colleagues and guests.
• Must have total knowledge in the area.
• Must show professionalism and be oriented toward Luxury service.

Desirable

• Must work in a safe, prudent, and organized manner.
• Must be able to work in a team and relate to different levels, maintaining a cordial and affectionate relationship with all colleagues.

Language

• Advanced Oral English.

Education Level

• Completed Middle School or High School.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Although each property is unique, they all share a handcrafted approach to luxury and convey the soul of the destination through captivating design, exceptional gastronomy, innovative spas, and friendly yet discreet service. With 30 unique one-of-a-kind hotels and resorts, Auberge invites its guests to create unforgettable stories in some of the most desired destinations in the world.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, Threads, and LinkedIn @Auberge and #AlwaysAuberge