Security Manager

Company Description

Esperanza, Auberge Collection is the most iconic seaside retreat in Los Cabos, located within the exclusive community of Punta Ballena. Overlooking a private beach, with incomparable views of Land’s End, the resort embodies barefoot luxury infused with the vibrant spirit of Baja.

Lodging options include 44 casitas, 45 villas, nine suites, and four haciendas, each designed to immerse guests in the natural beauty of the coast. The culinary offering stands out with six unique restaurants, including the iconic Cocina del Mar, whose intimate outdoor terraces sit spectacularly on the water's edge. The resort also houses the award-winning Spa at Esperanza, a sanctuary of wellness and renewal inspired by the healing traditions of Baja. Guests enjoy four spectacular pools—including an exclusive two-tier adult infinity pool and a family pool—as well as tennis and pickleball courts, access to world-class golf courses, and the Auberge Adventures program, which offers unique land and sea experiences that can only be found in Cabo.

Job Description

To be the leader with the capacity and responsibility to support the Security Director, who assists in creating, developing, administering, and directing security, prevention, and resource protection strategies for the company, ensuring the interests and well-being of the company.

• Support in administering and ensuring the care of resources and materials under the responsibility of the security department.
• Serve as the leader in charge in the absence of the Security Director, making appropriate decisions and providing support to the team.
• Support in the application of efficient training and coaching programs for Security personnel.
• Reinforce compliance with security procedures, policies, and plans.
• Ensure that personnel from different divisions have specific procedures and training to handle emergencies.
• Address opportunity areas with guests and owners related to security, privacy, and personal protection.
• Responsible for organizing security courses, courses for other areas, departmental meetings, and security events such as practices and drills.
• Address situations with Security personnel regarding labor issues and personal needs.
• Direct follow-ups with supervision, coaching, retraining, leadership courses, and follow-up on observations made by Supervision.
• Preparation of Security staff schedules, as well as vacation assignment and payroll management.
• Control and follow-up of requisitions, purchase orders, invoice payments, and review and closing of relevant Security reports, in conjunction with the Security Director.
• In coordination with the Security Director, attend to, administer, and coordinate actions during an emergency situation together with the brigades and resort members.

• Periodically audit security systems to detect opportunity areas and propose actions to strengthen established processes. Risk detection rounds, Protección Civil, Safety and Hygiene, regulations.
• Support the Security Director in contact with clients, owners, group security, and tour operators to provide specific information and plans related to the resort's security.
• Coordinate staff transportation logistics, quality, cleanliness, and service for personnel, ensuring services are carried out efficiently.
• Responsible for the control and audit of exit passes.
• Responsible for the control and audit of Lost and Found management.
• Control and supervise contractors and suppliers entering the facilities through compliance with security measures that inhibit risks within the facilities.
• In coordination with the Security Director, responsible for the creation and implementation of security policies and procedures.
• Compliance with quality standards in service and resource administration.
• Compliance with the Internal Work Regulations and its application with security and resort personnel.
• In coordination with the Security Director, develop the growth of security and prevention personnel.
• Guarantee the care of security equipment and ensure it is in optimal condition.
• Investigation and follow-up of situations related to loss and misplacement of resort, client, and collaborator property.
• Operation of alarm systems and fire detection equipment.
• Operation of the facilities' fire protection equipment and systems.
• Organize and distribute the responsibilities of security personnel.
• Actively participate in the Safety and Hygiene Commission, periodic inspections, and compliance with occupational health and safety regulations.
• Participate in interdepartmental meetings to disseminate security and prevention programs.
• Planning and administration of the security team.
• In coordination with the Security Director and Security Supervision, perform periodic performance evaluations for the continuous improvement and learning of the security staff.
• Conduct rounds and inspections of the resort's areas and facilities to guarantee the safety of workers and guests.
• Responsible for the training, support, and direct evaluation of the Supervision team.

Requirements

• Emergency administration and control.
• Software applications (office, Google drive, CCTV video management, person and vehicle access controls, databases, etc.).
• Incident command.
• General knowledge regarding the operation of Rooms Division, Maintenance, Kitchen, Food and Beverage, etc.
• Knowledge of personal and asset protection.
• Knowledge and training in emergency brigades (first aid, water rescue, evacuation, search and rescue, communication, crisis, fire, etc.).
• Knowledge of Forbes and AAA standards.
• Knowledge of the Ley Federal de Trabajo and Official Mexican Standards approved by the Secretaría del Trabajo y Previsión Social, Ley General del Seguro Social, Reglamento Federal de Seguridad y Salud en el Trabajo, etc.
• Control of digital and automatic access control systems, area reviews, etc.
• Knowledge of safety data sheets.
• Knowledge and identification of firearms and bladed weapons, Ley Nacional sobre el uso de la Fuerza.
• Advanced English language.
• Handling of first aid and trauma equipment.
• Management of factors that prevent occupational stress for personnel.
• Handling and operation of alarm, detection, and fire suppression equipment and systems.
• Advanced first aid and/or certifications.
• Asset security and protection and/or field certifications.
• Drafting of official documents for compliance with government agencies.
• Interview and interrogation techniques.
• CPR techniques and use of the defibrillator.
• Management of the electronic lock jump system.
• Management of Safemark security boxes.
• Minimum of 2 to 4 years of experience in a similar position in 5-star, 5-diamond hotels, or luxury developments.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Although each property is unique, they all share a handcrafted approach to luxury and convey the soul of the destination through captivating design, exceptional gastronomy, innovative spas, and warm yet discreet service. With 30 unique hotels and resorts, Auberge invites its guests to create unforgettable stories in some of the most sought-after destinations in the world.

For more information: auberge.com

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